Internship Week 1 Update 6/10/19

This was my first week back since last summer where I was also interning at the IT department for all of Middlesex County. During this week, I had a refresher for all the things I need to do to be prepared to work here for the summer. On day one of starting I received all of the necessary things I need in order to be able to work properly. I received my county laptop and my county phone. On the county laptop I installed all of the programs that I use on a day to day basis. I installed:

• GoToAssist: This application is what I use to directly connect to the users computer. I will be able to control their side and be able to perform any necessary steps that need to be taken in order to solve the problem they are having. 
• Octopus: This is the software that I use for when I am assigned the helpdesk tickets. I will be able to communicate and update each ticket for the troubleshooting I am doing with the user who is having problems. 
• Outlook Email: I set up my email by adding the official signature needed for each employee. I was able to add all of the contacts of other employees who I am working with while I am here.  

I also set up my county phone by setting up the email account. I had to install the Intune Company Portal App, which is what the net administrations use to manage each employee in the whole county. I had to install the app, which then would prompt me to add my email and have it configured so that it is the same as on the laptop. This is what I did majority of the day.

For the rest of the week I was ready to help with the phone calls, and the helpdesk tickets. For the rest of the week I was given different tickets ranging from resetting the virtual machines for some users who are facing problems with slowness or given problems with printing from their accounts. I also installed some software that each employee needed by using GoToAssist to access their computer to use my admin rights to download the software to their accounts. I also answered a few phone calls that came to the helpdesk phone line. Another, task I was given was that a user was unable to log in to their account. What I did to fix this issue was that I located their account in the Active Directory and I changed their password to the Default password. With this, the next time the user logs in, they will be able to change their password. After doing this I waited for confirmation that the user was able to change their password and that they were able to log in without any issues. This was a majority of what I did for week 1 of the internship.