Internship Week 7 Update 7/22/19

This week was a little slow, but there was a few different things that were done.

There was a user who could not connect to the printer. I performed a GoToAssist with the end user to see what could be the issue. I printed a test page to see if anything would print at all, this printed fine. After this, I restarted the virtual machine of the user and every document was printing fine after this.

A different ticket I received was where the planning department is working with Rutgers on a project. They need the Rutgers employees to be able to access the shared library to view and add documents onto OneDrive. The owner of the shared library tried to add the other users who were outside of the county, but that still didn't work. She needs to put in a separate helpdesk ticket for further assistance.

There was a user who kept on getting ads at random times when opening up her email. I performed a GoToAssist and saw that the user was using Outlook on chrome and not on the outlook application. I set up the email on the outlook app to see if it would work. It took hours for the app to update and populate with all of the emails. I believe I was able to disable the ads in the emails on chrome. Need to reach out to see if the ads still are coming up.

Internship Week 6 Update 7/15/19

This week there were different helpdesk tickets which I was working on as well as different helpdesk calls.

There was a user who was receiving the blue screen of death screen on their laptop. Since there was no specific error code which was provided, I advised the user to provide a picture if it ever does come again. After a few days without the blue screen of death, the user advised that I just close the ticket.

Another user was working with a macbook pro which was freezing a lot when the user was working on it. There was enough memory available so I ruled that out as a potential issue. However, the user had multiple windows open which I believed was the cause of this freezing. I force shut down the laptop, turned it back on and it was working fine.

Another user was having a problem where the color printer they use was showing that the brand new ink cartridge they used was showing that there was less than 10% available after sitting not being used over the weekend. After different troubleshooting steps, we tried to see if the cartridge itself was defective by putting a different cartridge which was brand new to see if we can replicate the issue. After doing this and waiting a few days, the ink still showed 100% so the issue was resolved.

I finished setting up the laptop for the Freeholder. I made sure that all the software they needed was installed and every document they had on the old laptop was transferred over. Everything was finished correctly without any problems throughout the way.

This was a lot of the things I did throughout the week.

Internship Week 5 Update 7/8/19

This week, I got multiple helpdesk tickets which were all completed except one. There were a lot of people having different problems with connecting to their emails or having trouble with freezes.

There was a user who was not able to access a lot of websites because the user was getting multiple errors. After doing a few troubleshooting steps I noticed that the laptop has not been updated for 2 years. After sitting through the updates, everything was working fine and I had the user test it. She said that everything was working normally.

Another user was having issues with her email where nothing had been syncing up for more than 3 days. After looking to make sure Outlook was not offline, I noticed that the user needed to enter her login password again. After doing this, all of her emails were syncing up like they were supposed to.

The next ticket I received was where a Freeholder had a laptop which was very slow and outdated. I am supposed to get this laptop this week on Thursday 7/18/19 when the freeholder is here for a meeting.

There were other users with a similar issue where their email was not syncing. After they had entered their login password everything was working normally.

There was a user who was not able to access Chrome. I noticed that when she would access google, it would keep unavailable. In the url it was redirecting to a search encrypt add-on. After I removed this add-on everything was working again.

A user needed permissions to access the shared Engineering drive  so she can put her bank deposits there. User had their permissions set to read only, and after changing this, she was able to transfer her bank deposits to the shared drive.

Internship Week 4 Update 7/1/19

This week was pretty slow due to the fact that it was the Fourth of July weekend. Since this happened there was not a lot of helpdesk tickets or phone calls that came to the helpdesk line.

There was a user who was having problems with their email. In order to access their email, the net admins had to delete and create a new email account. After doing this, I contacted the user again to see if their issue was fixed. This user was able to log in normally with no issues at all. I assisted two other users in the Purchasing department on how to set up their emails since they were new to the county. I made sure that each user had the correct programs needed to perform their everyday tasks. I made sure this was all correct and then resolved the ticket.

There was a call that came into the helpdesk line where a new employee was not able to scan anything. I made sure that their information was stored into the Ricoh printer and tested to see if it would work. After testing this the scan went straight through to their email without any issues.

On Friday, I got a helpdesk ticket where a users aircard was not working on their laptop. Since the user didn't bring their laptop on that day they said they will bring it in today (Monday 7/8) so that I can take a look at it to see what is wrong with it.

This was most of the different tasks that happened during this week.

Internship Week 3 Update 6/24/19

This week there were a lot of different tasks that I was assigned. I set up 2 new VM's for new employees that were starting in the Purchasing Department. When setting up the VM's I made sure that the new users had all of the necessary programs were installed. Installed OneSolution which is the profile which is assigned to each person. This was installed via PDQ.

I also got a helpdesk ticket about a user who's email was saying to be activated or an account was not found. One of the Net Admins looked into this and saw that there was an issue with the Microsoft account. The net admin deleted their account and then created a new one with all of the archived emails the user previously had.

Working on a previous ticket about a user who was not able to convert emails with attachments with into PDF format. The solution to fix this was to go into the program settings and try to repair it. This is what fixed the issue because when going into the registry and testing multiple things, none of them worked.

I created created two more accounts for new employees who were joining. I made sure to assign them a VM and made sure that all of the necessary programs were installed.  I gave them the correct access to the shared drive and shared folders that they use.

A user was getting an error message stating that storage was low. This made it that she was not able to use certain programs. This same users were not able to access her email. In order to solve this, made sure that some files were deleted and that there was available room to access the applications.

A User had issues where their VM was very slow when performing GIS tasks. In order to fix this one of the Net Admins rebooted the GIS servers and after doing this everything seemed fine. The only solution for this was to use a workaround.