This week, there were many different things that were done in assisting users with any issues that they may have had.
I had to restart a users Virtual Machine because they were not able to open up any PDF, documents which is within a specific program. After doing this everything was fixed.
There were two users who recently changed their password. After doing this when opening outlook it prompts the user to enter the new password that they just created. After entering the new password they were able to access their emails and everything was updating without any issues.
A user was having trouble accessing their VM. When with the help of the Net Admin, we were able to unassign the user and add them to a new VM. After doing this they were able to log in without any issues.
There was a user who is temporarily sitting in the Purchasing office. I installed a docking station for them to use so they don't have to keep using a small laptop screen.
There was a new helpdesk ticket where users who register a new account for Property Alerts, it would give them an error even when all of the information entered is correct. We contacted the people who set up the site. The net admins noticed that there was a change in the Firewall which was preventing users to create an account. This was changed and users were able to create an account.
This was everything that was done this week.
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